Project Overview
Quick Response Times
When door 28 wouldn’t close at 18 Wheels Logistics in Burnaby BC, they reached out to our 24/7 emergency service team.
As a result, our dispatch team was able to get one of our door service technicians to their warehouse within 4 hours.
Root Cause Discovery
When the technician arrived on site and inspected the overhead door that wouldn’t close. He found that the door opened but was unable to close because of a bent right track, jamb brackets and steel angle was loose from wall.
Overhead door unable to close because of the bent right track, jamb brackets and steel angle being were loose from the wall.
First-Time Fix
In order to complete the repair, our door technician removed the right track and straightened it with hammer. Then he removed broken anchor bolts from angle and installed three new wedge anchors.
After completing the repair, he reinstalled right track. Finally, he tested door to make sure that the overhead door is working condition again at this busy warehouse facility.
Emergency repair
First-time fix
Improve safety
Operational efficiency
Workplace productivity
