Agropur Dairy Cooperative

A Customer Success Story from Northern Dock Systems

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Project Overview

Quick Response Times

Arogpur in Etobicoke reached out to our 24/7 emergency service team in the morning when they were having something problems with one of their restraints and docks. In position 32 the trailer restraint would not release, while dock 33 was down.

So our dispatch team scheduled a service technician to arrive at their location around lunch to repair their restraint and dock.

Root Cause Discovery

When the technician arrived on site, checked in with the site contact to get a full picture of the issues this multiple dock food facility was having.

trailer restraint unjammed repair service first-time fix

Unjammed the restraint and remove the housing for the hook. Lubricated and tested operations multiple times.

dock leveler emergency repair service lip no sitting in keeper

Removed all debris that was causing the lip to not sit in the keepers.

First-Time Fix

After inspecting the restraint at position 32, our service technician, Justin, was able to unjam the restraint. Then he removed the butterfly housing for the hook and lubricated it to prevent it from jamming in the future.

After Justin then moved to position 33 to inspect the dock. He discovered that the debris in the dock pit was causing the lip to not sit in the keepers. Therefore, he cleaned up all the debris from the pit.

Going Above and Beyond

In addition to inspecting the dock at position 33, he also looked at the restraint even though it was not on the original scope. Through root cause discovery, he found out that the clips on the restraint were causing it to occasionally jam.

He then removed the clips and tested the operations multiples times for all the equipment before leaving the site.

Emergency repair

First-time fix

Improve safety

Operational efficiency

Workplace productivity

Reach Our 24/7 Emergency Service

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Location:

Burnaby, BC

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